(KANSAS CITY, Ks.) — To improve overall customer service, and as a result of customer feedback, the Kansas City Board of Public Utilities is now offering its online and automated telephone utility bill pay options FREE OF CHARGE for all residential and small business customers. Previously, these two payment options included a $3.00 convenience fee.
“Paying your BPU utility bill is quick, easy, and flexible,” stated David Mehlhaff, BPU Public Affairs Officer. “And now we are making it even more convenient for BPU customers to pay their bills either online or via our automated telephone system by making these services available for free to all residential and small business customers.”
To pay by telephone, customers can call BPU’s automated phone system day or night at
1-855-BPU BILL (278-2455), utilizing a credit card or checking/savings account to make payments.
To pay online, customer can go to www.bpu.com 24 hours a day, 7 days a week, using a credit card or savings/checking account to make payments. If payment is made before 1:00 p.m., it’s posted that day. After 1:00 p.m., it’s posted to the next business day. This service is available in both English and Spanish.
In addition, BPU offers customers a number of other options to pay their monthly utility bill, including at area grocery stores, at local banks, through auto-withdrawal, via U.S. mail, or in the lobby at BPU Headquarters at 540 Minnesota Ave, KCK. Additional information on these other convenient payment options can be found at www.bpu.com.