Sometimes the power to your house or business may go off due to squirrels, lightning, high winds, ice storms, traffic accidents, or equipment failure.
Before you call to report an outage, first try to determine whether the cause of the outage is internal or external. Look inside your house or business for blown fuses or tripped circuit breakers.
Second, look outside to see if your neighbors or others have power. Also, check to see if the service wires from the pole to your house or business may have become disconnected by high winds or tree limbs.
Then call our 24-hour emergency number, 913-573-9522, and be ready to leave us a voice mail message with your name, address, phone number, and the possible cause of the outage.
Because the trouble clerk will be busy calling crews in to repair damage, you may have to leave a recorded message or you may get a busy signal if an unusually large number of customers are also without power. After you call, turn off televisions and inside lights and keep refrigerator and freezer doors closed.
Do turn on your porch or entry light and one inside light so that both you and our power crews can tell when service has been restored. If you see wires down, do not touch or go near them, and keep other family members or employees away from any downed power lines.