All payments received by 1:00 p.m. Central time Monday through Friday will be posted to your account at the end of the business day. Payments received after 1:00 p.m. or on weekends and holidays will be posted to your account at the end of the next business day.
*Elavon® provides electronic payment processing services and is not a part of the Kansas City Board of Public Utilities. Elavon® is committed to complying with the laws and regulations that protect the confidentiality of your customer information. You may rest assured that your electronic payment will be confidential and secure.
Phone number to call: 1-855-BPU-BILL (278-2455)
To request a refund for an online or phone payment, please contact the Board of Public Utilities' Customer Service at 913-573-9190.