Customer Survey

The Kansas City Board of Public Utilities (BPU) is always interested in hearing from our customers. We like to know how we're doing and would appreciate you taking a few minutes to answer our brief survey. Following the questionnaire is a comments box if you would like to elaborate on any of your answers. All of your responses will remain anonymous.

Zip Code:

Please answer the following questions on the rating scale detailed below:

Excellent  Very Good   Good   Fair    N/A

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1. On your last visit to BPU, how would you rate the help that you received?
   Excellent Very Good Good  Fair  N/A
   
   
2. On your last call to BPU, how do you feel our staff responded to meet your needs?
   Excellent Very Good Good  Fair  N/A
   
   
3. BPU is committed to quality service within our community, how would you rate us?
   Excellent Very Good Good  Fair  N/A
   
   
4. How would you rate the quality of BPU's drinking water?
   Excellent Very Good Good  Fair  N/A
   
   
5. How do you feel about the reliability of electricity supplied by BPU?
   Excellent Very Good Good  Fair  N/A
   
   
6. Please feel free to add any other comments in the box below or click “contact us” to email us directly. Thank you for your time. We appreciate your valuable input.
   
   Comments: