New Electric Service

Residential
  • There are two charges billed to new residential customers. A customer connection charge covers the cost of connecting a new service and recording the starting read, which amounts to $75 plus taxes for both electric and water or for a single service. The customer connection charge is designed so that only customers who move incur the costs of the service instead of building those costs into the rates that all customers must pay.
  • In addition to the customer connection charge, a security deposit may also be charged to those residential customers who do not own the property. Deposit amounts are $80 for electricity, $20 for water, and $5 for water pollution. After 12 consecutive months with no more than one late payment, the deposit will be credited to the customer's account with interest.
  • Deposit amounts may be raised in cases of bankruptcy, misrepresentation of facts, or theft of service. Deposits may also be waived if a good payment history has been established with either BPU or the previous supplier of electricity. Customers new to BPU should have their prior payment history mailed to the Customer Service Department, Board of Public Utilities, 540 Minnesota Avenue, Kansas City, Kansas 66101.
Commercial
  • There are two charges billed to new commercial customers. A customer connection charge covers the cost of connecting the service and recording starting reads, which amounts to $75 plus taxes for both electric and water or for a single service. The customer connection charge is designed so that only those customers who change or add service will pay these charges, rather than building the costs into the rate base for all customers to share.
  • The second charge is a security deposit, which is figured at two and a half times the highest bill of the previous 12 months. If no history is available, the deposit can be based on a similar business use or an engineering estimate. There are several ways a customer can satisfy the security deposit requirement.
  • The deposit may be in cash, a letter of credit or certificate of deposit from a Kansas financial institution, or a surety bond issued through an insurance carrier. Deposits may also be waived with an acceptable Dunn and Bradstreet credit rating, or upon review by BPU's internal auditors of a current financial statement which indicates financial strength equal to an acceptable Dunn and Bradstreet credit rating. Cash deposits earn interest after one year. Upon a 36 month, consecutive on time bill pay record, deposits and interest are refunded or the non-cash deposit will be returned.
  • To sign for service, commercial customers should call 913-573-9190 between 7:00 a.m. and 6:00 p.m., Monday through Friday, or come to the lobby at 540 Minnesota Avenue between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.
Industrial
Existing Electric Service Upgrades
Surge Protection -- customer service
If you're a renter or homeowner you understand the importance of protecting valuable appliances used by your family every day. BPU offers a surge protection service that will protect your electromechanical appliances against damage from power surges.

BPU surge protection products are designed to provide protection against the entry of a momentary surge at the meter. A surge may last less than a second but could cause considerable damage to washers, dryers, refrigerators, heating and cooling units and other such mechanical or motor-driven appliances. In addition to BPU's surge protection service it is recommended that residential customers use adequate "UL Listed" point of use surge equipment to protect sensitive electronics against power surges. Point of use surge protection products should have a minimum rating of 1,900 joules and can be purchased from local electronics retailers.

The BPU surge protection service is available for a low monthly fee of $4.95. To order this service please fill out the Surge Protection Signup or for additional information, please access Online Ordering or call (913) 573-9000.
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