Kansas City Board of Public Utilities - Serving the Water and Electric Needs of Kansas City, Kansas

Common Questions Library

Customer Service

Costs Of Establishing A New Commercial Account

Costs Of Establishing A New Residential Account

Establishing or Closing Your Account

High Bill Questions

How To Budget Your Bill

How to Pay Your Bill

Meetings of the Elected Board: Topics, Meeting Times, and Procedures

Questions About City Charges For Water Pollution Or Waste Removal (Trash) Appearing On Your BPU Bill

Telephone Tips: Best Time To Call, Office Hours, Emergency Numbers, And Frequently Called Numbers

What It Means To Be Served By A Publicly Owned Utility

What To Do If You Cannot Pay Your Bill

Electric Service

All About Streetlights

BPU Recommends Early Air Conditioning Tune-up

Electric Safety Inside Your Home

Electric Safety Outside Your Home

Energy Conservation And Energy-Saving Tips

If Your Power Is Off: What To Check For And How To Report An Outage

Incentives For Installing Heat Pumps Or Electric Hot Water Tanks

Power Emergencies: Safety Tips During Power Outages

Resetting Those Digital Clocks Due To Momentary Power Loss

Restoring Electrical Service During An Emergency: BPU Procedures And Call Center Capacities During Power Outages

Surge Protection for Home Appliances

The Add-On Heat Pump: The Best Of Both Worlds

The Energy-Efficient Home Program

The Year-Around Convenience Of Heat Pumps

Trimming Those Trees And Other Helpful Hints To Prevent Outages

Special Programs

Consumer Energy Information

Emergency Utility Assistance Information

How to Get Free Wood Chips

How to Recognize and Report Utility Theft

Power Or Water Outages And Life Support Customers

Reconnection Of Service Terminated Due To Nonpayment

Speakers Bureau

What To Do If You Cannot Pay Your Bill

Water Service

Cold Weather Plumbing Tips

Protecting Water Quality

Restoring Water Service During An Emergency: BPU Procedures And Call Center Capacities During A Water Emergency

Should You Worry About Pesticides In Drinking Water?

The Pros and Cons Of A Softened Water Supply

The Taste Of Water

Water Conservation

Water Conservation And Water Saving Tips

Water Quality: Protecting Against Backflow Contamination

What To Do If Your Water Pipes Freeze

What To Do If Your Water Service Is Out

Where To Get Answers About Home Filtration Devices And Bottled Water

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Related Links:
Energy Cost Calculator
Terms and Definitions
Service Area Map
Traffic Count Map
Rate Application Manual

Mineral Data Reports

Water Quality Reports

Emergency Numbers:
Electrical outages:
(913) 573-9522
Water leaks or outages:
(913) 573-9622



540 Minnesota Avenue • Kansas City, KS • 66101-2930 • (913) 573-9000 • info@bpu.com Equal Opportunity Employer • Jobs © 2005 Kansas City Board of Public Utilities