OUTAGE: Electric 913.573.9522 | Water 913.573.9622
Electric 913.573.9522
Water 913.573.9622
Customer Responsibilities
Customer Responsibilities

Electric Service Customer Responsibilities

An electrical meter.

BPU is responsibile for the service line and meter only. Owner is responsible for all else, and must contract repairs with a licensed electrician before power can be restored.

A hand trimming tree branches.

Owner is responsible for trimming trees around the service line. BPU can lower the service line for a small fee before you trim, just ask for our Line Drop Service at 913-573-9535.

A person using their phone to dial for repairs. 

To have electric issues repaired quickly and correctly, select from the menu options when calling the Electric Outage Line.

A car about to roll over a live power line. 

Avoid touching power lines or poles with your body or any other objects.

A group of balloons stuck on a powerline.  

Call electric outage line if you see an object on a power line or pole.

For electric issues/concerns, please call: 913-573-9522.

Be sure to check
your fuse/breaker box before calling to report an outage.

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Watch our video to understand how our roles intertwine and clarify which responsibilities are BPU's and yours.


540 Minnesota Avenue
Kansas City, KS 66101-2930
(913) 573-9000 Contact Us

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