Payment Assistance Programs

Helping you through unexpected financial challenges such as unemployment or health emergencies.

What it Offers:

• A one-time payment of up to $500 to help cover electric and water bills.

Eligibility Requirements:

• Active BPU service for 6 consecutive months.
• Proof of income (or lack of income) and verification of expenses.
• Proof of residency for the address on your BPU bill.

How to Apply:
Call the Hardship Hotline at 913-371-6772 or dial 2-1-1 for details and next steps.

Providing financial relief for households meeting income guidelines.

What it Offers:

• Assistance of up to $500 once every 12 months.
• Covers all BPU services (excludes deposits, connection, or reconnection fees).

Eligibility Requirements:

• Household income within 200% of the federal poverty level (based on the past 30 days).

How to Apply:
Funding is distributed through local partners like Avenue of Life, El Centro, and Cross-Lines. Call 2-1-1 to find a participating agency and start your application.

Flexible plans to help you manage your bill when circumstances make it tough to pay on time.

What it Offers:

• Customized payment plans to keep you on track and avoid falling behind.

How to Apply:

• Contact our Customer Service team at 913-573-9145 to discuss your options.

Prepay for electricity and water like a prepaid phone plan—no deposits, late fees, or disconnect fees.

What it Offers:

• Pay small amounts throughout the month instead of receiving a traditional bill.
• Daily usage tracking helps you stay informed and can lead to savings.
• Multiple ways to pay: kiosk, online, mobile app, or phone.

How to Enroll:

Take the ups and downs out of your utility bill with predictable monthly payments.

What it Offers:

• Your monthly payment is based on a 12-month average of your utility usage.
• Helps you budget and avoid seasonal spikes.
• Recalculated every six months to reflect your actual usage.

How to Enroll: