03/20/2020

BPU Closes Customer Service Lobby until Further Notice

(KANSAS CITY, Kan.) In order to reduce the risk of exposure for the safety of BPU customers and employees, the Kansas City Board of Public Utilities (BPU) lobby will be closed until further notice. Earlier, BPU announced it will not disconnect utility service for non-payment as customers and communities are facing potential hardship from coronavirus. This temporary moratorium includes residential and business customers.

Centers for Disease Control (CDC) recommend limiting person-to-person contact amid coronavirus in our communities. BPU’s primary objective in this situation is to protect and keep customers and the community safe.

If you typically pay in person, there are a number of quick, easy, and convenient ways for customers to pay their monthly utility bill remotely. These include:

  • On-line at www.bpu.com - available 24 hours a day, seven days a week using a credit card or savings/checking account. Available in English and Spanish, payments are posted the next day.

  • By Phone – dial 1-855-278-2455 (1-855-BPU-BILL), using a credit card or savings/checking account.

  • Auto-withdrawal – automatic check withdrawal allows your payment to be made from your savings or checking account on a monthly basis. Call 913-573-9190 to enroll.

  • U.S. Mail – mail your payment to BPU at P.O. Box 219661, Kansas City, MO 64121-9661 in the return envelope provided with your monthly bill.

  • Self-Service Payment Kiosks and Payment Drop Box – available 24/7, just inside the BPU lobby doors located at 540 Minnesota Avenue, KCK.

  • Grocery store Pay Site kiosks in the greater Kansas City area. Click here for a list of participating locations or call 1-877-876-7076.

  • BPU has temporarily waived fees to use PaySite kiosks to make payments. PaySite kiosks accept cash and checks.

Customers are encouraged to stay current with their bills to avoid getting too far behind and if anyone has any BPU billing or customer service questions, they can call 913-573-9190 and a utility representative is available to assist.

Residential customers who are financially impacted by the COVID-19 outbreak can set up payment arrangements by calling 913-573-9145. Residents that feel they will be facing a financial hardship are encouraged to call and make payment arrangements as quickly as they can.

Even though we have discontinued utility disconnects, customers will continue to receive reminders, including collection notices and calls as these notifications are important to remind customers of past-due balances and status of their accounts.

BPU is closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps it can take to help prevent the spread of the virus. BPU’s goal is to avoid any disruptions to normal electric and water service and minimize disruptions to support resources. BPU will continue to closely monitor this situation and do all it can to protect its customers, employees, and the general public.

About BPU
BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 65,000 electric and 51,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.

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