11/07/2019

BPU Enhances Customer Service with the Help of a Chatbot

(KANSAS CITY, Kan.) — The Kansas City Board of Public Utilities (BPU) is making its customer service easier and more convenient with the addition of a chatbot to their website.

Now visitors to bpu.com can get immediate answers to common questions 24 hours a day, seven days a week. In addition, customers who are in a hurry can use the chatbot to quickly find the information they are looking for instead of scrolling through the website. Over the next several months, as more customers utilize the chatbot, we will continually enhance the functionality to be more intuitive and helpful.

The benefits include:
  • Quick answers to common questions
  •  24/7 convenience
  •  Website navigation help
  •  Enhanced resolution response
  •  Fast self-service experience

The launch of the new chatbot is the latest example of BPU’s dedication and commitment to enhancing the customer experience to better serve the people in the community.

About BPU 
BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today, the publicly owned utility serves approximately 65,000 electric and 51,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community, while promoting safe, reliable and sustainable utilities.” BPU’s website is www.bpu.com.


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