03/16/2020

BPU Suspends Disconnects as Communities Address Coronavirus

(KANSAS CITY, Kan.) The Kansas City Board of Public Utilities (BPU) will not disconnect utility service for non-payment as customers and communities are facing potential hardship from coronavirus. This temporary moratorium includes residential and business customers.

Centers for Disease Control (CDC) recommend limiting person-to-person contact amid coronavirus in our communities. BPU’s primary objective in this situation is to protect and keep customers and the community safe. As a result, we wanted to highlight various bill payment options available to customers and note steps taken in customer-facing business operations to mitigate the threat of COVID-19.

If you typically pay in person, there are a number of quick, easy, and convenient ways for customers to pay their monthly utility bill remotely. These include:

  • On-line at www.bpu.com - available 24 hours a day, seven days a week using a credit card or savings/checking account. Available in English and Spanish, payments are posted the next day.

  • By Phone – dial 1-855-278-2455 (1-855-BPU-BILL), using a credit card or savings/checking account.

  • Auto-withdrawal – automatic check withdrawal allows your payment to be made from your savings or checking account on a monthly basis. Call 913-573-9190 to enroll.

  • U.S. Mail – mail your payment to BPU at P.O. Box 219661, Kansas City, MO 64121-9661 in the return envelope provided with your monthly bill.

  • Self-Service Payment Kiosks and Payment Drop Box – available 24/7, just inside the BPU lobby doors located at 540 Minnesota Avenue, KCK.

  • Grocery store Pay Site kiosks in the greater Kansas City area. Click here for a list of participating locations or call 1-877-876-7076.

Customers are encouraged to stay current with their bills to avoid getting too far behind and if anyone has any BPU billing or customer service questions, they can call 913-573-9190 and a utility representative is available to assist. Residential customers who are financially impacted by the COVID-19 outbreak can set up payment arrangements by calling 913-573-9145.

BPU has also undertaken a number of steps to combat the spread of COVID-19, including increased cleaning and disinfection of public facing spaces, which includes BPU’s main Customer Service Lobby located at 540 Minnesota Avenue in Kansas City, Kansas. These efforts also include making available hand sanitizer at the entrance to the facility as well as hand sanitizing wipes near lobby workstations so both visitors and employees can keep these areas continuously cleaned.

We are also sharing information with employees and staff on the importance of undertaking individual efforts to combat the spread of COVID-19, including washing of hands and staying home if they feel sick.

BPU is closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps it can take to help prevent the spread of the virus. BPU will continue to closely monitor this situation and do all it can to protect its customers, employees, and the general public.

About BPU
BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 65,000 electric and 51,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.

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