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BPU Warns Customers of Telephone Scams Targeting Customers

(KANSAS CITY, KS.) — The Kansas City Board of Public Utilities (BPU) is warning customers about phone scams targeting electricity customers regarding their utility bills.

The latest scam involves telephone callers claiming to be from a utility company and then using various techniques to defraud customers. Some threaten customers with disconnecting electric service to their home or business if they do not make a payment immediately.

In some instances, the caller requests that the customer purchase a money gram or a prepaid credit card and the caller gives out a return number for customers to call back.

Some of the scammers are using software that fraudulently mimics a utility company’s phone number that appears on the Caller ID.

“We’ve had numerous reports from customers who have been contacted by these methods. Any customers who receive such a call should refrain from providing any personal or banking information, hang up and should instead contact the BPU Customer Service Department,” stated David Mehlhaff, BPU Chief Communications Officer.

BPU customer service representatives are reassuring customers that this is a scam and warning them to not give out any personal information to these scam artists. The BPU Customer Service Department can be reached by calling 913-573-9190.

Mehlhaff added some other important safety tips to keep in mind:

  • Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, texts and/or sends an email requesting this information in respect to your utility bill, without verifying that person is with BPU by either asking to see company identification or by calling BPU’s Customer Service Department.
  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from BPU.
  • For customers using BPU’s online bill pay system, always make online payments directly through bpu.com.
  • Never provide personal information via email or click on any suspicious links.

About BPU
BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 65,000 electric and 51,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.


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Kansas City, KS 66101-2930
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