OUTAGE: Electric 913.573.9522 | Water 913.573.9622
Electric 913.573.9522
Water 913.573.9622
Service Applications
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New Electric Service


  • There are two charges billed to new residential customers. A customer service fee of $75 plus taxes for both electric and water or for a single service is charged to establish service in a customer’s name. The customer service fee is designed so that only customers who move incur the costs of the service instead of building those costs into the rates that all customers must pay.
  • In addition to the customer service fee, a security deposit may also be charged to customers. All customers will be subject to a maximum deposit. The deposit can be reduced if the customer supplies KCBPU with approved personal, identifiable information. If such information is provided, the deposit will be determined by a sliding scale based on the credit rating of the applicant. The scale will be determined by using a credit rating service utilized by KCBPU. After 24 consecutive months with no more than one late payment, the deposit will be credited to the customer's account with interest. KCBPU cannot demand that an applicant provide their social security number as a requirement for service.  However, it is our policy that applicants who refuse to provide their social security number pose a greater credit risk and shall be charged the maximum deposit. The deposit will be held until the account is finaled.
  • Deposit amounts may be raised in cases of bankruptcy, misrepresentation of facts, or theft of service. Deposits may also be waived if a good payment history has been established with BPU.
  • There are two charges billed to new commercial customers. A customer service fee covers the cost of connecting the service and recording starting reads, which amounts to $75 plus taxes for both electric and water or for a single service. The customer service fee is designed so that only those customers who change or add service will pay these charges, rather than building the costs into the rate base for all customers to share.
  • The second charge is a security deposit, which is figured at two and a half times the highest bill of the previous 12 months. If no history is available, the deposit can be based on a similar business use or an engineering estimate. There are several ways a customer can satisfy the security deposit requirement.
  • The deposit may be in cash, a letter of credit from a bank with at least a three star Bankrate.com credit rating, or a surety bond issued through an insurance carrier with an AA rating licensed to do business in the State of Kansas. Cash deposits earn interest after one year. Upon a 36 month, consecutive on time bill pay record, deposits and interest are refunded or the non-cash deposit will be returned.
  • To sign for service, commercial customers should call 913-573-9190 between 7:00 a.m. and 6:00 p.m., Monday through Friday, or come to the lobby at 540 Minnesota Avenue. Lobby hours are 8:00 am to 5:00 pm on Monday, Wednesday, Friday and 8:00 am to 7:00 pm on Tuesday and Thursday.
Existing Electric Service Upgrades
Surge Protection -- customer service

If you're a renter or homeowner you understand the importance of protecting valuable appliances used by your family every day. BPU offers a surge protection service that will protect your electromechanical appliances against damage from power surges.

BPU surge protection products are designed to provide protection against the entry of a momentary surge at the meter. A surge may last less than a second but could cause considerable damage to washers, dryers, refrigerators, heating and cooling units and other such mechanical or motor-driven appliances. In addition to BPU's surge protection service it is recommended that residential customers use adequate "UL Listed" point of use surge equipment to protect sensitive electronics against power surges. Point of use surge protection products should have a minimum rating of 1,900 joules and can be purchased from local electronics retailers.

The BPU surge protection service is available for a low monthly fee of $4.95. To order this service please fill out the Surge Protection Signup or for additional information, please access Online Ordering or call (913) 573-9190.


540 Minnesota Avenue
Kansas City, KS 66101-2930
(913) 573-9000 Contact Us

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