BPU Customer Hardship Payment Service Program

Because the true Power of Community is helping those in need

BPU has partnered with the United Way of Wyandotte County to change the way they provide relief to those in our community who need assistance paying their bill. Hardships can include health emergencies, change in employment or income status, change in family composition or marital status, or unforeseen documented expenses.

The changes in the program are designed to help more area residents take advantage of this one-time financial assistance program, allowing for up to $500 to be used to offset power and water expenses.

Eligibility requirements are as follows:

  • You must have received at least six months of continuous BPU service.
  • You must provide proof of income (or lack of income).
  • You must provide verification of other expenses that prevent you from making your BPU payment.
  • You must verify that you are the resident of the address listed on your BPU bill.

Interested applicants should contact BPU Customer Service at 913.573.9190, or the special Hardship Hotline, at 913.371.6772. BPU will refer all eligible cases to the United Way of Wyandotte County, the program administrator.

For more information about the United Way of Wyandotte County, click here.

For a listing of organizations affiliated with the United Way of Wyandotte County, click here.

For a listing of other agencies offering emergency utility assistance programs, click here.

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