Page 6 - Fall 2023 BPU Connection PDF - FINAL

Meeting Community Needs Continued from page 1
PERFORMANCE
The utility is continually
working to improve – monitoring
and analyzing performance data,
implementing performance
metrics, and seeking inputs and
priorities through customer and
stakeholder surveys and inputs.
BPU has once again exceeded
all federal and state water safety
standards. In addition, on an
annualized basis in 2022 the
average customer experienced
1.69 service interruptions,
totaling 2.5 hours, with service
restored within 1.5 hours*.
BPU conducted 41,000
tests on 8,700 water
samples last year to
ensure safe, potable, and
reliable drinking water
for the community.
DID YOU
KNOW?
BPU maintains 19,000 streetlights in
our community. Call 913-573-9522
to report any streetlight issues,
providing a pole number, address or
cross streets, and the problem.
6 | FALL 2023
THE ENVIRONMENT
Working to reduce its impact on the environment
and improve community health, BPU has cut its carbon
emissions by more than 50% since 2005 (a reduction of
1.68 million tons less emission) by switching to “greener”
renewable energy sources. Conservation measures also
reduce water usage and waste, and minimize the impact
on wildlife and waterways.
QUALITY OF LIFE
BPU works to not only provide best-in-class utility
services, but to improve the daily lives of its customers
working to provide timely and accurate information,
improving reliability and reducing outages, and
supporting community initiatives. BPU provided
$225,000 in utility assistance to customers in 2022, and
more than $1.5 million since the program’s inception.
In December 2022, the BPU Board authorized another
$250,000 in utility assistance for use in 2023.
Residential
In-Home Life
Support Program
If you or someone in your home uses an
oxygen concentrator, dialysis machine, ventilator,
respirator, aspirator/suction machine or electric
motorized wheelchair, your account may be able
to be identified as life support.
Contact the dedicated BPU life support
line at 913-573-9928 to request the required
paperwork and verification procedures. If a
power outage should occur in your area, BPU will
work to restore services as soon as possible, but
outages may last for minutes, hours or in severe
cases, several days.
Life support status does not indicate or guarantee that your power will be restored
immediately, so it is advised that participants always have a contingency plan in place
should an outage occur, such as a backup power source or a plan for relocating until your
power is restored.