Page 6 - EXTERNAL_MAY_ Monthly Impact Report
P. 6
MAY 2025 Community Impact Report
Electric Control BPU Employee
Center Nick
delivers Lysaught
18 years of
safe operations. earns national
certification in system
reliability.
Organizational BPU Employee
Katrina
Updates McCuiston
promoted to
Manager, Customer
Improving How You Reach Us Care
BPU’s Information Technology and Customer
Care teams are launching a new phone system to NEW HIRES
make it easier and faster for you to get the help
you need. Once in place, our new Interactive Human Resources
Voice Response (IVR) system will reduce call wait onboarded
times, improve call routing, and offer support in 11 employees
Spanish and Hmong – making our care team more
accessible for everyone in the community. 7 of which are
interns.
Investing in Reliable Power
Work is underway to bring one of our key Nearman Water
combustion turbines at the Nearman Creek Power
Plant back online. Experts have serviced the Treatment Plant
turbine to improve long-term performance in celebrates 25-year
generating power for our customers.
anniversary and 25
560+ days years
of safe operations.
General Electric (GE) Verona’s FieldCore Team disassembles
Combustion Turbine 4 (CT4) for servicing and long-term performance.
