[Narrator] Hello?

Light comes on in the bedroom as woman answers the phone and she says Hello?

[Narrator] This is your utility company. Payment is overdue and we are shutting off your power unless you pay immediately.

A man on the other end of the line, stating that he is from the utility company, says she is late on her utility payment and they are going to shut off her power if she doesn’t pay immediately.

[Narrator] That’s a scam.

Screen with large, bold letters: THAT’S A SCAM

[Narrator] BPU will never call demanding payment. You may receive a reminder call, but never a ‘pay now’ call.

Person holding phone with BPU on the line. BPU will never call demanding payment. They may call to remind you, but will never tell you to “pay now.”

[Narrator] Hang up and call us.

BPU Prevention Tip #1 in bright yellow box: Hang up and call BPU at 913-573-9190.

[Narrator] If a person comes to your home with a disconnect order and says pay now!

Person knocking on the door with a disconnect order and tells you to pay now.

[Narrator] That’s a scam.

Screen with large, bold letters: THAT’S A SCAM

[Narrator] BPU will never come to your home requesting payment. For businesses, we may send a BPU collection employee, but they will always display proper I.D.

Video zooming in on a door to a house, then zooming in on the door handle with hand opening it.

[Narrator] Close the door and call us.

BPU Prevention Tip #2 in bright yellow box: Close the door and call BPU at 913-573-9190.

[Narrator] Get an official-looking email saying your power is being turned off if you don’t pay now?

Computer screen showing email, stating you need to pay now to avoid loss of service.

[Narrator] That’s a scam.

Screen with large, bold letters: THAT’S A SCAM

[Narrator] We will never send you any kind of email or text demanding an immediate payment.

Woman at computer with confused and hopeless look on her face, takes off her glasses and leans forward with her head in her hands.

[Narrator] Just close the email and give us a call.

BPU Prevention Tip #3 in bright yellow box: Don’t click any links. Close the email. Call BPU at 913-573-9190.

[Narrator] In all of these situations…you have the power to say…NO.

Neighborhood with lots of residences in background as the screened-back letters S C A M goes across the screen.

[Narrator] So, hang up, shut the door, or close the email and call us.

[Narrator] We’re here to help you avoid being scammed.

The BPU logo flies in and then The Power of Community.

[Narrator] That’s the power of community.

Logo shows with instructions to call 913-573-9190 or visit bpu.com/avoidfraud for more information.