OUTAGE: Electric 913.573.9522 | Water 913.573.9622
OUTAGE:
Electric 913.573.9522
OUTAGE:
Water 913.573.9622
BPU Cold Weather Rule takes effect Nov1

BPU Cold Weather Rule takes effect Nov. 1

(KANSAS CITY, Kan.) — The Kansas City Board of Public Utilities’ (BPU) Cold Weather Rule, aimed at ensuring residential customers remain connected to power during the colder months, goes into effect tomorrow, November 1 and will remain in place through March 31, 2025.

Under this rule, BPU will not disconnect electric service for residential customers due to non-payment when the National Weather Service forecasts temperatures at or below 32 degrees at any point during an upcoming 24-hour period. This ensures that customers have uninterrupted power when cold weather poses safety risks.

To support customers facing financial difficulties, BPU offers several Customer Assistance Programs:

  • Customer Payment Hardship Program: Provides utility bill assistance for customers experiencing challenges such as unemployment, limited income, or health emergencies. This program is administered by the United Way. Customers can call 913-371-6772 or dial 2-1-1 for more information and eligibility requirements.
  • Utility Assistance Program: Funding distributed through the United Way and partner agencies such as Avenue of Life, El Centro, and Cross-Lines. For more details, customers can call 2-1-1.
  • Utility Payment Arrangement Options: BPU is committed to collaborating with customers to provide flexible payment arrangements when needed. To discuss available options, customers can call 913-573-9145.

For more information, customers are encouraged to contact BPU Customer Service at 913-573-9190.

About BPU

BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 67,000 electric and 53,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.

 

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