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BPU Lifts Moratorium on Disconnects November 3rd
A street corner during the day. It's the junction of 6th street and Minnesota Avenue.

BPU Lifts Moratorium on Disconnects November 3rd

(KANSAS CITY, Kan.) The Kansas City Board of Public Utilities (BPU) will be lifting its moratorium on disconnects for utility service for non-payment starting on Wednesday, November 3rd.

Initially, BPU voluntarily suspended utility disconnects on March 16th, 2020.
BPU then extended its’ suspension of disconnects through May 31st, 2021 and then again from June 24th, 2021-until October 6th.

After November 3rd, BPU will slowly ramp up utility disconnects for non-payment. BPU will work with customers to assist them with payment arrangements.

Customers have been encouraged to stay current with their bills to avoid getting too far behind and if anyone has any BPU billing or customer service questions, they can call 913-573-9190 and a utility representative is available to assist.

BPU offers payment arrangement options anytime of the year prior to disconnection. If a customer desires a payment arrangement, they can call the arrangement line (913-573-9145) to see if they qualify. This line is open from 8:00 am to 5:00 pm Monday through Friday.

There are a number of quick, easy, and convenient ways for customers to pay their monthly utility bill remotely. These include:

  • On-line at www.BPU.com – available 24 hours a day, seven days a week using a credit card or savings/checking account. Available in English and Spanish, payments are posted immediately.

  • By Phone – dial 1-855-278-2455 (1-855-BPU-BILL), using a credit/debit card or savings/checking account.

  • Auto-withdrawal – automatic bank draft allows your payment to be automatically withdrawn from your savings or checking account on a monthly basis. To enroll please go online at bpu.com or call 913-573-9190.

  • U.S. Mail – mail your payment to BPU at P.O. Box 219661, Kansas City, MO 64121-9661 in the return envelope provided with your monthly bill.

  • Self-Service Payment Kiosks and Payment Drop Box – available 24/7, inside the BPU entrance doors located at 540 Minnesota Avenue, KCK.

  • Grocery store Pay Site kiosks in the greater Kansas City area. Click here for a list of participating locations or call 1-877-876-7076

    • BPU has waived fees to use PaySite kiosks to make payments. PaySite kiosks accept cash and checks.
  • Even though we have discontinued utility disconnects, customers will continue to receive reminders, including collection notices and calls as these notifications are important to remind customers of past-due balances and status of their accounts.

About BPU

BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 63,000 electric and 53,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.


540 Minnesota Avenue
Kansas City, KS 66101-2930
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