OUTAGE: Electric 913.573.9522 | Water 913.573.9622
OUTAGE:
Electric 913.573.9522
OUTAGE:
Water 913.573.9622
GeneralFAQ
FAQ
 

BPU Frequently Asked Questions

  • What documents do I need to provide to sign up for service?
    • Residential accounts
      You will need to provide your Social Security Number or ITIN (Individual Taxpayer Identification Number) along with one of the following valid pieces of identification: a driver’s license, passport, or state ID. You must also provide a signed lease agreement or settlement statement for all parties on the agreement and, if applicable, a management agreement.
    • Commercial accounts
      You will need to provide your Tax ID Number or letter. You must also provide a signed lease agreement or settlement statement for all parties on the agreement and, if applicable, a management agreement.

  • Where do I send my documents to sign up for service?
    • You can email your documents to signforservice@bpu.com. You can also fax your documents to 913-573-9070. For additional information, please visit bpu.com and select the link New Service/Transfer Service.

    • Any outstanding balances from previous BPU accounts must be paid in full prior to obtaining new service. Cash, personal check, cashier’s check, money order, debit cards, or credit cards are all acceptable forms of payment for old accounts.

  • Are there residential fees I need to pay to have my service turned on?
    • Two charges are billed to new residential customers. The Service Fee covers the cost of connecting new service and recording the starting meter read. $75 plus tax covers both electric and water or a single service. This charge is designed so that only customers who move pay this charge instead of billing those costs into the rates all customers pay.

      In addition, a security deposit may be charged to residential customers who do not own the property. Please click here to view our Fee Schedule for deposits. After 24 consecutive months, with no more than one late payment, deposits are credited to the customer's account with interest.

      Deposit amounts may be raised in cases of bankruptcy, misrepresentation of facts, or service theft. Deposits can also be waived if a good payment history has been established with BPU.

  • Are there any commercial fees to have service turned on?
    • Two charges are billed to new commercial customers. A Service Fee covers the cost of service connection and recording starting reads, which amounts to $75 plus taxes for both electric and water or for a single service. This charge is designed so that only customers who move pay this charge instead of billing those costs into the rates all customers pay.

    • The second charge is a security deposit, which is figured at two and a half times the highest bill of the last 12 months. If no history is available, the deposit can be based on a similar business’s usage or an engineering estimate. The deposit may be in cash, a letter of credit or certificate of deposit from a Kansas financial institution, or a surety bond issued through an insurance carrier. Deposits may also be waived if the customer sets up Automatic Payments. Upon a 36-month, consecutive, on-time bill pay record, deposits and interest are refunded or the non-cash deposit will be returned.

    • To sign up for service, visit bpu.com and select the link New Service/Transfer Service.

  • Do I need to pay the service fee and/or deposit charges when I sign up for service?
    • No. The service fee and/or deposit don’t need to be paid immediately upon signing up for service. These charges are billed to you and will be added to your first bill.

  • Do I need to pay my account to current or any existing old accounts before obtaining service?
    • Yes. You must pay any current or old accounts to current in order to obtain service.

  • Will I need to pay a deposit if I am a new customer or transferring service?
    • All customers will be subject to a maximum deposit. The deposit can be reduced if the customer supplies KCBPU with approved personal, identifiable information. If such information is provided, the deposit will be determined by a sliding scale, based on the credit rating of the applicant. The scale will be determined by using a credit rating service utilized by KCBPU.

    • Customers transferring service may have the deposit waived if the applicant is a current customer of the utility and has not incurred more than one penalty amount assessed over the previous twelve months of history, and there has been no disconnect activity.

  • How do I have my utility service turned off?
    • Call 913-573-9190.
    • Or
    • Online at www.bpu.com by selecting ‘Manage Account,’ ‘Utility Services’ and ‘Disconnect Service.’

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540 Minnesota Avenue
Kansas City, KS 66101-2930
(913) 573-9000 Contact Us

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