Who is HomeServe?
HomeServe is an independent company, separate from the Kansas City Board of Public Utilities and the Unified Government of Wyandotte County/Kansas City, Kansas, providing emergency home repair services and protection solutions to homeowners across the U.S. If you have questions about this mailing or to be removed from our mailing list, call 1-866-219-2162.
What am I responsible for?
As a homeowner, you are responsible for the exterior water service line, from the meter/curb stop on your property to the shut-off valve inside your home.
Does my homeowners insurance cover this?
Most basic homeowners insurance policies do not cover repair or replacement of the exterior water service line.
When can I make a service call?
Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What quality of repair can I expect?
Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.